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Synthflow AI

From Synthflow AI

No-Code Platform for Enterprise Voice AI Agents and Automated Phone Calls
Tool Release Date

1 Jan 2023

Tool Users
1K+
0.0

Pricing Model

Starting Price

$0/Month

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About This AI

Synthflow AI is a no-code voice AI platform that enables businesses to build, deploy, and scale customizable, human-like voice agents for automating phone calls.

It specializes in high-volume, enterprise-grade use cases such as customer support, lead qualification, appointment scheduling, outbound campaigns, and contact center operations without requiring coding or AI expertise.

The platform features an intuitive drag-and-drop builder for conversation flows, knowledge base integration, real-time actions via APIs/CRMs, multilingual support in 30+ languages, and natural-sounding voices with low latency (under 100 ms).

Key strengths include in-house telephony infrastructure for 99.99% uptime, compliance (SOC 2, HIPAA, GDPR, PCI DSS), white-labeling, and the BELL Framework (Build, Evaluate, Launch, Learn) for rapid deployment and continuous improvement.

Agents handle complex interactions, objections, escalations, and omnichannel (voice, chat, SMS) consistency while integrating with over 200 tools including Salesforce, Twilio, HubSpot, RingCentral, Genesys, and more.

Founded in 2023 in Berlin, Synthflow has grown rapidly with over 1,000 customers, handled 65 million+ calls, saved 5 million+ hours, and achieved 13x revenue growth.

It’s targeted at mid-market and enterprise companies in BPO, contact centers, healthcare, retail, finance, insurance, real estate, and tech for 24/7 reliable automation.

Pricing is enterprise-focused (contact sales), with per-minute or subscription models starting around $0.08/min in some cases, emphasizing ROI in weeks.

Key Features

  1. No-code agent builder: Drag-and-drop interface to create custom voice flows without programming
  2. Human-like conversations: Natural voices, objection handling, multilingual support in 30+ languages
  3. Real-time actions: API/CRM integrations for bookings, transfers, data updates, and escalations
  4. In-house telephony: Proprietary network with 99.99% uptime, low latency under 100 ms
  5. Compliance and security: SOC 2, HIPAA, GDPR, PCI DSS compliant with region-based hosting
  6. Omnichannel support: Consistent agents across voice, chat, SMS for unified customer experience
  7. BELL Framework: Structured process for building, evaluating, launching, and learning from agents
  8. Analytics and monitoring: Deep insights, call recordings, performance tracking, and optimization
  9. White-label deployment: Fully branded agents for partners and BPOs
  10. 200+ integrations: Seamless with Salesforce, Twilio, HubSpot, RingCentral, Genesys, and more

Price Plans

  1. Contact Sales (Custom): Enterprise pricing per-minute (from ~$0.08/min reported) or subscription-based; tailored for volume, features, and compliance needs
  2. Free Trial/Demo: Available upon request for qualified businesses to test agents

Pros

  1. Enterprise reliability: In-house telephony ensures high uptime and compliance for mission-critical calls
  2. Rapid deployment: Agents live in weeks with measurable ROI in 60 days
  3. Scalability: Handles high-volume calls (e.g., 600K+ monthly for BPO partners)
  4. Natural interactions: Human-like voices and logic reduce escalations and improve satisfaction
  5. No vendor lock-in: Flexible carrier/SIP options and white-labeling
  6. Strong growth metrics: 65M+ calls handled, 5M+ hours saved, 13x revenue growth
  7. Multilingual excellence: Supports 30+ languages for global operations

Cons

  1. Enterprise pricing: Contact sales model; no transparent self-serve tiers for small users
  2. Setup for complex flows: Advanced agents may require design time despite no-code
  3. Dependency on integrations: Best value with existing CRM/telephony stack
  4. No free public tier: Focused on paid enterprise; limited trial/demo access
  5. Voice AI limitations: Still emerging tech; rare edge cases may need human fallback
  6. Berlin-based: Potential latency for non-EU regions despite global hosting

Use Cases

  1. Customer support automation: Handle routine inquiries, FAQs, and escalations 24/7
  2. Lead qualification and outbound: Qualify prospects, book demos, and follow up
  3. Appointment scheduling: Manage bookings in healthcare, real estate, services
  4. BPO and contact centers: Scale operations without adding headcount
  5. Sales and telemarketing: Run campaigns, nurture leads, close deals
  6. Multilingual support: Serve global customers in 30+ languages
  7. After-hours and overflow: Cover peak times or nights/weekends

Target Audience

  1. Mid-market and enterprise companies: In contact centers, BPO, customer service
  2. Healthcare and insurance providers: For compliant appointment and support calls
  3. Retail and e-commerce brands: Handling order inquiries and support
  4. Real estate and service businesses: Scheduling viewings and consultations
  5. Financial services firms: Compliant lead gen and customer interactions
  6. Tech and SaaS companies: Automating demo bookings and support

How To Use

  1. Contact sales: Visit synthflow.ai and request demo or trial for qualified businesses
  2. Build agent: Use no-code drag-and-drop builder to design conversation flows
  3. Integrate data: Connect CRM, calendar, APIs for real-time actions
  4. Test and evaluate: Use BELL Framework to simulate calls and refine logic
  5. Launch: Deploy agent to phone numbers or SIP trunks
  6. Monitor performance: Track analytics, recordings, and optimize based on data
  7. Scale: Add more agents or volume as needed with white-label options

How we rated Synthflow AI

  • Performance: 4.8/5
  • Accuracy: 4.7/5
  • Features: 4.9/5
  • Cost-Efficiency: 4.6/5
  • Ease of Use: 4.8/5
  • Customization: 4.9/5
  • Data Privacy: 4.8/5
  • Support: 4.7/5
  • Integration: 4.9/5
  • Overall Score: 4.8/5

Synthflow AI integration with other tools

  1. CRMs and CCaaS: Salesforce, HubSpot, Freshworks, RingCentral, Genesys, Cisco, Avaya
  2. Telephony: Twilio, own SIP trunks, in-house network for low-latency calls
  3. Calendars and Scheduling: Google Calendar, Outlook for real-time bookings
  4. Over 200 platforms: Broad ecosystem including data tools, analytics, and compliance systems
  5. Omnichannel: Voice, chat, SMS consistency across channels

Best prompts optimised for Synthflow AI

  1. Not applicable - Synthflow AI is a no-code platform for building voice AI agents via drag-and-drop flows and integrations, not prompt-based generation. Users design logic visually rather than writing text prompts.
  2. N/A - Core creation is through visual builder and knowledge bases; no manual prompting needed for agent behavior.
Synthflow AI excels as an enterprise-grade, no-code voice AI platform for automating complex phone interactions with high reliability, compliance, and scalability. Its in-house telephony and rapid deployment make it ideal for contact centers and BPOs. With over 1,000 customers and 65M+ calls handled, it’s a strong choice for businesses seeking 24/7 automation without technical overhead.

FAQs

  • What is Synthflow AI?

    Synthflow AI is a no-code platform for building and deploying customizable, enterprise-grade voice AI agents that automate phone calls for customer support, lead qualification, scheduling, and more.

  • When was Synthflow AI founded?

    Synthflow AI was founded in 2023 in Berlin, Germany, by serial entrepreneurs Albert Astabatsyan, Hakob Astabatsyan, and Sassun Mirzakhan-Saky.

  • How many customers does Synthflow AI have?

    Synthflow has over 1,000 customers and has handled more than 65 million calls as of late 2025.

  • Is Synthflow AI free to use?

    No, it’s an enterprise-focused paid platform with pricing via contact sales (per-minute or subscription models); demos and trials available upon request.

  • What integrations does Synthflow AI support?

    Over 200 integrations including Salesforce, Twilio, HubSpot, RingCentral, Genesys, Cisco, Avaya, calendars, and custom APIs.

  • Does Synthflow AI support multiple languages?

    Yes, agents offer multilingual support in more than 30 languages with natural-sounding voices.

  • What compliance standards does Synthflow AI meet?

    It is SOC 2, HIPAA, GDPR, and PCI DSS compliant with region-based hosting for data security.

  • How quickly can I deploy a voice agent with Synthflow?

    Agents can be designed, evaluated, and launched in weeks using the BELL Framework, with measurable ROI often in 60 days.

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